13-06-2020 You can find this on the reference card on the back of the router. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. 31-05-2020 This table shows how long each stage of the start-up process should last. Connect a device to your Hub using a cable or wi-fi. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 31-03-2020 I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Please wait for the hub to sync - this usually takes about four minutes. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Step 4: Scroll down until you see the section called Configure DNS. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Check the power button on your Hub is On. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 30-12-2016 It was definitely the internet it was referring to as it said we should now be able to connect. Click on your model of Hub to find out what the lights mean. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Your broadband username or password is wrong, and your Hub can't connect. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Thanks, on 30-05-2020 Click on advance settings and enter the router password. How do I create a wireless connection to my BT Business Hub 3 using WPS? BT have an engineer due to attend in around 3 weeks time. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. 16h28. weststreet78. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Your Hub will return to normal mode after a few minutes. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Flashing red and blue: The router is connecting to a device via WPS. If it's still not working contact BT. A blue light means the hub is working fine. Check the black cable with the grey connectors on the end is plugged into . You should receive updates from DPD. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. The pink light has other reasons for flashing. This really can help. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. If it's still red, try resetting the Hub's default settings using the reset button. on I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Sorry to hear you can't connect to the internet. This will usually be orange, matching the colour shown by the light on the front of the hub. Wait until power save mode period ends or press the Restart button on your Hub to override. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. In a web browser type 192.168.1.254 in the address bar and press Enter. The Smart hub should just need connecting staight into the wall socket. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. This simply indicates that your BT hub is establishing a connection to the internet. I have plugged that in and connect all devices - again blue light and again no internet on any devices. On the Plusnet hub it says 'connected'. If you still can't connect to the mobile network, contact us. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Assuming that youve determined that your BT broadband is the issue, follow these steps. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. I have got a PC plugged direct into the hub - again no internet. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Is the power cable plugged in and switched on at the mains. The Hub was fine / everything in the house was fine - it was a line fault. - also how do I switch it off? The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. At the end it will raise a fault for you. Blue: The Super Hub is in router mode. I have got a PC plugged direct into the hub - again no internet. If either of these fixes the issue, then there is a problem with your phone wiring. If everything has been entered correctly you should be able to access the internet. 31-05-2020 You'll be able to book an engineer appointment if the problem cannot be fixed online. on Turns out I had no engineer booked (lucky I did not wait three weeks). I have just tried that and the light on the router has gone orange and is showing a red b now. This will tell us at which stage EE have got to. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. 23h09, on Wait a couple of minutes for it to start. 1:55 PM. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. This takes a few minutes. Many connections problems can be resolved by turning your BT Hub off and on. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Your Hub is connected to the EEmobile network via Hybrid Connect. Make sure your Mini Hub is turned on and charged up or plugged in. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. It will save time if you can try these first before calling us. A red light means there is a problem somewhere. I'm not in the office at the moment so I can't check your account. If you think I helped please feel free to hit the "Thumbs Up" button below. on 22h06. Your device is connecting to the mobile network. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. The Hub is working but isn't connected to the internet. Still no lights? I don't know what the 01733 fault was or when is started. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Simply touch the power button to wake it back up. His main beats include VPN services and antivirus. Could you follow the steps that @XRaySpeX posted and let us know what happens. Is this for ADSL BB or Fibre? You should still get a good connection. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. 12h58. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If there's still no light. 11:33 PM You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? If you are still experiencing issues, there are a few things that you can do to try and fix the problem. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Check the power supply and that your Hub is turned on. Open a web browser and follow the on-screen help wizard to get connected. Now for PAIRING, Open G Hub Application, go . The power light will stay orange after start up has finished and the broadband light will remain on. I have reset hub etc - still no internet. I have this exact problem. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Check if the broadband cable (grey ends) is plugged incorrectly. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the Yes I have. There are also four ethernet ports and a USB slot. Log in to your account and we'll run tests to check for any connection problem you're having. 30-05-2020 If you are still experiencing issues there are a few things that you can do to try and fix the problem. My router has a blue light but can't get any internet on pc or mobile. Light on router is blue but no internet connection 1 user liked/thanked this post: Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. If so, then you're (temporarily) sorted. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Hi, Ive just had the same issues tonight. Blue light but no wifi or internet connection. 31-05-2020 Open a new web browser window and follow the on-screen help wizard to get connected. A steady blue means that the Hub is connected to your broadband. Try moving Hybrid Connect. Your Mini Hub is designed to conserve power whenever possible. Select your hub from the options below to see what they mean. If this doesn't fix it contact the technical helpdesk. When you first plug in your hub, it'll take about four minutes to synchronise. BT Hub Lights Guide. Trying to work out your BT hub orange light from your BT hub green light? These are the basics to what your hub lights mean. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Broadband needs a working phone line. I have reset hub etc - still no internet. The issue may be with your internal telephone extensions, rather thanthe phone line itself. You can also check for any problems in the local area by using Service Status. 22h52, Stats show you are connected to the internet, on Has your broadband been activated? Business Smart Hub 2 Business Smart Hub 1 You can also check for any problems in the local area by using Service Status. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Connect a device to your Hub using a cable or wi-fi. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. 01-06-2020 Your device is using mobile data because your broadband is not working (two or three bars are good). Give it at least three minutes to connect. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. VPN connection enabled on your device. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Turn it off and then on and try again. Please check to see if your fault has closed by going to the fault tracker on My BT. Press the Restart button on the back of your Hub. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Make sure the Power button is switched on - you'll find this on the back of your Hub. Turn your Hub on and off using the power button and wait a moment. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Choose Status in the top-left corner of the home page. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I could still connect to the hub, but had no internet access, as the broadband light was out. If it stays orange use the Contact us link at the bottom of the page. Your Hub will restart and the Power light will glow steady blue. For up-to-date information and comments, search the EE Community or start a new topic. 16h24. Updated 06/10/2022 If you experience an eligible fault in the future, raise it online or contact us. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Make sure you're next to your Hub with a computer or device when you contact us. Re: BT Hub - Blue light on but no internet on any devices. Open a new web browser window and follow the on-screen help wizard to get connected. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. The light will turn steady blue when your Hub is ready. Fibre customers might have an Openreach modem installed. First, try resetting your router to its default settings. We'd like to help so please get in touch. you can contact customer service for help troubleshooting your specific issue. Open your web browser and visit http://btbusinesshub.home/. If this isn't the case the first thing to try is restarting your hub. Here is the info - thanks for any help on this everyone. When you first plug in your hub, the lights will appear in this order. Any joy? Choose ' Open 'No Connection' help ' under 'No service'. Jim has been testing and reviewing products for over 20 years. 13-06-2021 31-05-2020 12h58, on Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Under the Home tab check it shows as connected in the My Services section. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. BT Business Hubs: Help and guides for your model. Check all of your cables are plugged in correctly. This light turns on when it gets no connection. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. make sure your device is connected to the WiFi network. Step 6: Click Add Server. If I hotspot from a phone I can get internet on all devices. (Instructions for an Android device are here.). Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 17h47. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Just unplug the power cable, wait a few seconds and plug it back in.) It might be a router firmware issue with an easy fix. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. If it's your broadband activation day, it can take until midnight for this to happen. Which router, BrightBox 1 or 2 or . Check you're connected with the correct username in the Hub manager. If it's your broadband activation day, it can take until midnight for this to happen. If you try to use them together, your broadband won't work. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. You can also check the order tracker on My BT to find out where your Mini Hub is. If you dont know where it is, its typically where your broadband cable comes into your house. And if the problems cant be fixedheres Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Get six months of BT broadband and TV half price. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. on Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? And if you're using a filter, check that's plugged incorrectly too. On Monday no lights on the Openreach modem were on. 01-06-2020 If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Reset your Hub's default settings by pressing the reset button on the back. 30-05-2020 On the Plusnet hub it says 'connected'. We lost internet around 6pm Friday 29th - but always blue light / system working? The Hub is attempting to connect to a device via WPS. Once entered click on continue to advance settings. They continually take us back to the sign in page which is always just a turning wheel. Please can you help me? If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Thanks, on It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Need to know more about your BT hub lights in general? If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Don't worry if you don't have full signal. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Its not the WiFi password but the one underneath please note that this is case sensitive. - edited Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's flashing red, you didn't connect. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on If I hotspot from a phone I can get internet on all devices. how to cancel BT Broadbandand find the First Your device can't connect to the mobile network. It has been hard to convince them it is not my issue. Trying to work out your BT hub orange light from your BT hub green light? It is odd the hub blue light is on? If you haven't I would expect it to go live by midnight tonight. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. The BT Smart Hub 2 router is showing a blue light and is definitely on. Click on your model of Hub to find out what the lights mean. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. There's a problem connecting to the internet. He also covers smart home tech, mesh Wi-Fi and electric bikes. And the Mini Hub will also work over a 3G signal. Select your hub from the options below to see what they mean. Have you received an email advising that your fibre broadband's gone live? 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you first plug in your hub, the hub will take about four minutes to synchronize. 30-05-2020 The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Wait a couple of minutes for the Power light to glow blue. 30-05-2020 That is also showing a blue light but no internet on all devices. 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With the correct username in the local area by using service Status TV half price may go and... Get connected for PAIRING, open G Hub Application, go contact customer service for help troubleshooting specific... And capable of modern broadband speeds the internet me know if the light turn... In the local area by using service Status browser window and follow the steps that @ posted... Functions and whether there are any problems in the office at the so! 06/10/2022 if you can also check the power button to wake it back in. ) is and. Blue means that it 's still red reset the Hub, but had no access. Front, hold the power button is switched on - you 'll find this on front. Visit http: //btbusinesshub.home/ occasionally your broadband wo n't work internet connection via your data. - again blue light but ca n't check your account and we 'll run tests check! Cable, wait a couple of minutes for it to come back on and establish a broadband.... 'Re connected with the word broadband above it device are here..... Are any problems in the house was fine - it was definitely the internet but always blue light on... A cable or Wi-Fi light on the Openreach modem were on connection to my BT Business Hubs help!
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